Epartmentmall Reviews: Is It Legit or Scam?

Epartmentmall Reviews: Is It Legit or Scam?

As an online shopper, you have likely come across epartmentmall while searching for the latest deals on your favorite brands. With promises of steep discounts on everything from home goods to electronics, this shopping site may seem too good to be true.

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Epartmentmall Reviews

Before you enter your payment information and hit “purchase”, it is worth investigating further to determine if epartmentmall is a legitimate retailer or just another scam preying on unsuspecting customers.

By understanding epartmentmall’s business practices, verifying the experiences of other shoppers, and taking normal precautions, you can shop confidently and avoid becoming a victim of fraud. The following epartmentmall reviews will provide the details you need to make an informed decision.

What Is Epartmentmall?

What Is Epartmentmall?

Epartmentmall is an online retailer that sells a wide range of products including clothing, accessories, and home goods. According to their website, Epartmentmall aims to provide trendy and affordable products to customers. They claim to source high-quality goods directly from manufacturers and pass on the savings to consumers.

The company appears to have a user-friendly website where people can browse thousands of products in categories like dresses, tops, bottoms, shoes, handbags, jewelry, home decor, kitchenware, and more. Many items seem to be very budget-friendly, with prices as low as $5 to $10. Epartmentmall also frequently runs sales and promotions to offer additional discounts to shoppers.

While the low prices and deals may be appealing, some consumers report issues with the quality, sizing, and shipping times of products ordered from Epartmentmall. Certain reviews mention that items received looked different than advertised, did not fit as expected, or took several weeks to arrive. However, other customers report receiving their orders quickly and being satisfied with what they purchased.

If you’re interested in buying from Epartmentmall, it may be worthwhile to keep expectations moderate given the mixed experiences shared online. You could start by placing a small order to test the quality and service before purchasing more expensive or important items. And be sure to pay close attention to the specific product details, sizing charts, and shipping estimates provided to make the best choice for your needs. With some caution, Epartmentmall may be worth a try for saving money on basic apparel and home goods.

Epartmentmall Product Categories

Epartmentmall offers a wide range of products across several categories to suit the needs of most shoppers.

Home and Kitchen

This category includes everything you need to outfit your home. From furnishings like couches, chairs and tables to decor items such as art, mirrors, candles and more. They also offer a selection of small kitchen appliances, cookware, cutlery and other essentials.

Clothing and Accessories

Epartmentmall features an assortment of men’s and women’s clothing including shirts, pants, dresses, suits, jeans, intimates and sleepwear. They also sell shoes, jewelry, handbags, belts and other fashion accessories. Sizes range from petite to plus size so most body types can find options that fit their needs.


For those in the market for new tech items, Epartmentmall sells popular products like laptops, tablets, smartphones, smart watches, gaming consoles, digital cameras, headphones and portable chargers. They work with major brands such as Apple, Samsung, Sony, HP and more. Electronic accessories and parts are also available.

Toys and Hobbies

To keep both kids and adults entertained, Epartmentmall stocks toys, games, sporting equipment, musical instruments, arts and crafts supplies, and other hobby items. There are products for all ages from toddlers to teens to grown-ups.

In summary, Epartmentmall aims to be a one-stop shop for all your essentials and non-essentials alike. They continually expand their offerings to match the latest trends and newest innovations. Customers can often find good deals and sales on select items, especially around holidays and promotional events.

Epartmentmall Pricing and Shipping Information

Epartmentmall offers competitive pricing on a wide range of products. Standard shipping within the continental U.S. is free for orders over $35. For smaller orders, shipping fees start at $5.95. Epartmentmall also frequently runs sales and promo codes for percentage discounts off your entire order. To save the most money, look for discount codes around major holidays like Memorial Day, Labor Day, and Christmas.

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Epartmentmall aims to offer the lowest prices on brand name goods. Their prices are often lower than major retailers like Target, Walmart and Amazon. However, some reviewers report that the quality of certain products does not match the brand name, indicating the possibility of counterfeit goods. As with any retailer, be sure to compare Epartmentmall’s prices against other stores to ensure you’re getting the best deal.

Epartmentmall accepts all major credit cards including Visa, Mastercard, American Express and Discover. They do not accept PayPal payments at this time. Returns and exchanges must be initiated within 30 days of delivery for a full refund. Return shipping fees are the responsibility of the customer.


Most items from Epartmentmall ship within 1 to 3 business days via UPS or FedEx Ground. Expedited shipping options are available for an additional fee. Once an order has shipped, you will receive a notification with a tracking number to monitor its delivery status. The majority of customers in the continental U.S. receive their orders within 3 to 7 business days. Customers in Alaska, Hawaii, and U.S. territories can expect longer delivery estimates of 5 to 10 business days.

International shipping is not currently available from Epartmentmall. They only ship within the 48 contiguous United States. If you need an item delivered outside the U.S., you will need to use a package forwarding service.

While Epartmentmall aims to provide affordable prices and fast shipping, some reviewers report delayed delivery times and issues with lost or damaged packages. As with any online retailer, there is a small risk of not receiving your item or encountering other problems. Be sure to keep records of your order in case you need to contact their customer service department.

Epartmentmall Reviews on Trustpilot and Sitejabber

When considering whether or not Epartmentmall is a legitimate company, it is wise to examine reviews from trusted third-party sources. Two of the most well-known review platforms for ecommerce sites are Trustpilot and Sitejabber. Analyzing reviews on these platforms can provide valuable insight into the experiences of actual customers.


On Trustpilot, Epartmentmall currently has a rating of “Bad” with 1.4 out of 5 stars based on 49 reviews. The most common complaints mention extremely long shipping times, difficulty obtaining refunds or returns, and poor customer service. Some reviewers report waiting 2-3 months to receive their orders, while others claim to have never received their items at all.


Epartmentmall fares slightly better on Sitejabber with a rating of 2.4 out of 5 stars from 34 reviews. However, the types of complaints are quite similar. A large portion of reviews warn potential customers about deceptive business practices, non-delivery of paid orders, and an overall “scam” operation. Several reviewers caution others not to purchase from this company.

In summary, reviews on these trusted platforms raise multiple red flags regarding the legitimacy and reliability of Epartmentmall. While a few positive reviews do exist, the overwhelming majority paint a very unfavorable picture of the company and strongly advise consumers to shop elsewhere. Unless significant improvements are made to address shipping, refund, and customer service issues, Epartmentmall’s reputation will likely continue to suffer.

Prospective customers are encouraged to exercise caution and thoroughly research the company before making a purchase to avoid potential loss of funds or becoming victims of fraud. Reputable ecommerce platforms with proven track records of delivering quality goods and services in a timely manner are recommended as safer alternatives.

Common Complaints About Epartmentmall

While Epartmentmall receives positive reviews for their selection and pricing, some common complaints have been noted by customers.

Shipping Issues

A frequent grievance is delayed or lost shipping. As Epartmentmall ships most items directly from China, delivery can take 2 to 4 weeks. Some customers report never receiving their items or experiencing shipping delays of 6 weeks or more. Epartmentmall’s return policy stipulates that customers must request a refund within 15 days of the estimated delivery date, so these extended delays can result in losing the ability to obtain a refund.

Low Quality or Misleading Products

Some consumers report receiving goods that are lower quality or differ from the product images and descriptions on the website. As Epartmentmall sources products from third-party suppliers, they may have limited control or oversight regarding product quality and accuracy. It is best to have realistic expectations about product quality given the low price points. Carefully reviewing images, specifications and reviews can help determine if an item seems too good to be true.

Difficult Returns Process

While Epartmentmall does offer returns for most items within 15 days of delivery, some customers report the returns process being challenging to navigate. The customer is responsible for return shipping fees and proper packaging to avoid damage. Epartmentmall requires returns to have original packaging and accessories, so if anything is missing or the product is not in “new” condition, a return may not be accepted. Some consumers recommend doing returns through a carrier that provides tracking and insurance in case the return is disputed.

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Lack of Customer Service

Some shoppers lament a lack of helpful customer service, especially when issues arise. As Epartmentmall is based in China, communication can be hampered by time differences and language barriers. The primary means of contact are through email, with responses often taking 1 to 2 business days. Phone support is not offered. While good value can be found on the site, customer service shortcomings are something to keep in mind, especially if purchasing higher priced products. Doing thorough research on the item and seller ahead of purchase may help mitigate risks.

Is Epartmentmall a Scam? Warning Signs to Watch Out For

Epartmentmall is an online retailer that offers discounted designer clothing, shoes, handbags, and accessories. However, some customers have questioned whether Epartmentmall is legitimate or a scam. There are a few warning signs to watch out for when shopping on Epartmentmall.

Poor Reviews and Ratings

Epartmentmall has very poor reviews and ratings on independent consumer review websites. On SiteJabber, Epartmentmall has an average rating of 1 out of 5 stars from over 200 reviews. Most reviews cite issues with poor quality products, difficulty returning items, and failing to issue refunds. These negative reviews indicate Epartmentmall may not be entirely trustworthy.

Limited Contact Information

Epartmentmall only provides an email contact form on their website. There is no phone number, business address, or live chat support listed. Legitimate businesses typically provide multiple ways for customers to get in touch. The lack of contact information is concerning and makes Epartmentmall seem less transparent.

Low Prices That Seem Too Good to Be True

Epartmentmall advertises steep discounts up to 90% off retail prices for premium designer brands. These significantly low prices raise doubts about the authenticity of the products. Often in cases like this, the items end up being cheap counterfeits or knockoffs. If a deal seems too good to be true, it probably is.

Strict Return Policy

Epartmentmall has a strict 14-day return policy that requires all items to be returned in the original packaging and condition. They do not allow returns on swimwear, lingerie, cosmetics, or jewelry. The strict terms make it difficult to return items if there is an issue. Legitimate retailers typically offer more lenient return policies to keep customers satisfied.

In summary, there are several warning signs that indicate Epartmentmall may not be fully legitimate. The poor reviews, lack of transparency, extremely low prices, and strict return policy are all reasons to be wary when shopping on this website. While not definitively a scam, Epartmentmall seems risky and unreliable. It is best to avoid this retailer and shop with reputable alternatives.

Tips for Safe Shopping on Epartmentmall

To shop safely on Epartmentmall, here are some tips to keep in mind:

Do Your Research

Before purchasing from any online retailer, do some research to determine if the site is reputable. Check independent review sites to see what other customers say about their experience. Look for a professional web design, clear contact information, and a return/refund policy.

Use a Credit Card

Using a credit card provides more fraud protection than other payment methods. Should any unauthorized charges appear, you can dispute them easily. Debit cards, wire transfers, and cash payments have little recourse if there is fraudulent activity.

Check for Encryption

Look for the “https” in the URL and a lock icon in the address bar. This indicates the site uses encryption to protect your information. Never enter payment details on a site that simply uses “http”.

Be Wary of Unbelievably Low Prices

If a deal seems too good to be true, it probably is. Extremely low prices are a red flag that the items may be counterfeit or the retailer is not legitimate. Do some price comparisons with other sites to determine if the prices seem realistic before purchasing.

Keep Records

After placing an order, keep records of the transaction in case anything goes wrong. Save copies of your order confirmation, tracking information, receipts, and any correspondence with the company. These provide proof of purchase should you need to dispute charges or return an item.

Monitor Accounts

Regularly log in to your accounts and check statements to ensure there are no unauthorized charges or strange activity. Report anything suspicious immediately to the card issuer to limit your liability. It is also wise to set up spending notifications to alert you of transactions over a certain amount.

By exercising caution and due diligence, you can feel more at ease shopping on Epartmentmall and other online retailers. While deals may abound, your personal and financial security should take top priority. Remaining vigilant and taking proactive steps will help ensure you have a safe and enjoyable experience.

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Alternatives to Epartmentmall for Online Shopping

If Epartmentmall does not seem like the right fit for your needs or budget, there are several alternative options for shopping online.

Major Retailers

Large retailers like Walmart, Target, Kohl’s and JCPenney offer affordable prices and frequent sales on a wide range of products. Their websites and mobile apps make it easy to shop from anywhere. These retailers regularly offer coupon codes and promo codes to save even more on your order.

Discount Stores

Stores such as Overstock, Wayfair, HomeGoods and TJ Maxx are dedicated to providing name-brand products at a significant discount. Overstock and Wayfair focus on home furnishings and decor while HomeGoods and TJ Maxx have clothing, shoes, housewares, and more. Check sites like RetailMeNot for the latest coupon codes before you shop.

Private Sale Sites

Flash sale sites like Zulily, Groupon and Living Social offer limited-time deals on apparel, toys, home decor and local services. Deals change frequently and stock is limited, so you have to act fast if you see something you want. These sites require signing up for an account to view current offers.

Price Comparison Engines

Websites such as Nextag, The Honey Chrome extension, and Google Shopping allow you to compare prices across retailers for a specific product. You can filter results by price, brand, seller ratings and other attributes. Once you find the best available deal, you’re redirected to the retailer’s website to complete your purchase. Using a price comparison engine is an easy way to make sure you’re getting the best price on whatever you need.

In summary, you have numerous alternatives to choose from if you prefer not to shop on Epartmentmall. Major retailers, discount stores, private sale sites and price comparison engines offer competitive prices, promo codes, coupon savings and a wide selection, allowing you to find great deals from the comfort of your home.

FAQ: Answering Common Questions About Epartmentmall

Epartmentmall is an online retailer that sells a wide range of products at discounted prices. Here are some of the most frequently asked questions about Epartmentmall:

Is Epartmentmall legit or a scam?

Epartmentmall is a legitimate business that has been operating since 2008. However, as with any marketplace, there is a small risk of fraud or scams from third-party sellers. It is best to exercise caution when purchasing from any unknown seller. Look for signs that the seller is reputable, such as positive reviews, longevity of the store, and a professional web presence. Also, choose payment methods that offer buyer protection, like credit cards.

How does Epartmentmall offer such low prices?

Epartmentmall is able to offer discounted prices through a variety of methods. They purchase overstock or clearance merchandise from major retailers and wholesalers. They also work directly with some manufacturers to buy in large volumes at a lower cost. Many items are also sourced directly from Chinese manufacturers and sold at a markup. Lower prices are passed onto consumers, but quality may vary between products. It is best to check reviews to determine quality before purchasing expensive or fragile goods.

What payment methods does Epartmentmall accept?

Epartmentmall accepts most major credit and debit cards, including Visa, Mastercard, American Express, and Discover. They also accept PayPal and Afterpay installment payments. Cryptocurrencies like Bitcoin are not currently accepted. When paying with a card, be sure to use a credit card over a debit card, as credit cards typically offer additional fraud protection and the ability to dispute charges if needed.

Does Epartmentmall offer free shipping?

Epartmentmall offers free standard shipping on most items, with delivery in 7 to 15 business days. Expedited shipping options are available for an additional fee. Free shipping only applies to orders over a certain price threshold, typically $50. Free shipping is limited to addresses within the contiguous United States. Additional restrictions may apply for large or heavy items. Check the item listing for details.

Can I return items to Epartmentmall?

Yes, Epartmentmall accepts returns on most items within 30 days of delivery. Some products, like food, health items or intimate apparel may have more restrictive return policies. The item must be unused and in the original packaging to qualify for a return. You will need to pay for return shipping, and a restocking fee of up to 25% of the purchase price may apply for some products. Always check the seller’s return policy before buying to determine the specifics.


In conclusion, while epartmentmall appears to offer lower prices than traditional department stores and a wide selection, consumers should exercise caution. Do thorough research on the retailer and check independent reviews before making any purchases. Compare prices for the specific items you want to buy to ensure you’re really getting the best deal. Be wary of deals that seem too good to be true. And if anything seems off about your order or the customer service experience, trust your instincts. Your time and money are valuable, so make sure any retailer you support, whether online or brick-and-mortar, treats you and your business with respect. An informed and cautious shopper is a happy shopper. With some vigilance, you can take advantage of the convenience and savings epartmentmall offers without worrying whether they’re legit or a scam. The choice is ultimately up to you.

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